Frequently Asked Questions
Find quick answers about our products, orders, payment, delivery, returns and Result Guarantee.
ORDERS
How can I place an order?
Simply select your desired product, add it to your cart, enter your delivery details and complete the payment process.
Do I need to make full payment before my order is dispatched?
Yes. Dr. Mashaal Cosmetics currently requires full payment before your order is dispatched.
How can I confirm my order?
After making your payment through Easypaisa, send your payment screenshot and Order Number to our WhatsApp. Our team will verify your payment and confirm your order.
Where can I find my Order Number?
Your Order Number is provided after you place your order.
PAYMENT
Which payment method do you accept?
We currently accept manual payment through Easypaisa.
How do I pay through Easypaisa?
Place your order first, then send the full order amount to the Easypaisa payment details provided by us.
What should I send after making payment?
Send your payment screenshot along with your Order Number to our official WhatsApp.
WhatsApp: 03319845095
When will my order be confirmed?
Your order will be confirmed after our team successfully verifies your payment.
DELIVERY
Do you deliver across Pakistan?
Yes. We offer delivery across Pakistan.
Is delivery free?
Yes. We offer FREE DELIVERY across Pakistan.
How long does delivery take?
Normal delivery takes approximately 3–4 business days. In some cases, it may take up to 5 days or longer because of courier delays, weekends, holidays or other circumstances.
Will I receive a Tracking Number?
Yes. Tracking information will be provided after your order has been dispatched.
PRODUCTS
How should I use the Hair Oil?
Use the Hair Oil according to the instructions provided with the product. Apply it properly to the scalp and hair roots as recommended.
How should I use the Organic Shampoo?
Use the shampoo according to the recommended instructions and massage gently into the hair and scalp before rinsing.
How should I use the Hair & Scalp Soap?
Use the soap gently on the hair and scalp as recommended. Rinse thoroughly after use.
Can I use these products as part of my regular Hair Care Routine?
Yes. Our Hair Oil, Shampoo and Hair & Scalp Soap are designed to be included in a regular hair-care routine.
❤️ RESULT GUARANTEE
What is the Dr. Mashaal Result Guarantee?
If you properly use an eligible product and do not feel that you received the expected benefit, you may be able to make a Result Guarantee claim according to our Return & Refund Policy.
What should I do if I don't get the expected benefit?
Complete the product according to the recommended usage instructions and keep the empty bottle.
How do I make a Result Guarantee claim?
Contact us on WhatsApp with your Order Number. Our team will guide you through the claim process.
Why do I need to keep the empty bottle?
The empty bottle may be required to verify your Result Guarantee claim.
Will I automatically receive a refund?
No. Every claim is reviewed according to our Result Guarantee conditions. If your claim is approved, the eligible product payment will be refunded according to our policy.
Are results guaranteed for everyone?
Individual results can vary from person to person. Our Result Guarantee applies only according to the conditions explained in our Return & Refund Policy.
↩️ RETURNS & REFUNDS
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your Order Number and clear photos of the package and product. Our team will review the issue and guide you.
How can I request a return?
Contact us through WhatsApp and provide your Order Number and reason for the return.
How are approved refunds processed?
Approved refunds are processed according to our Return & Refund Policy.
📱 CUSTOMER SUPPORT
How can I contact Dr. Mashaal Cosmetics?
You can contact us through our official WhatsApp.
WhatsApp: 03319845095
How quickly will you respond?
We aim to respond to customer messages as soon as possible, normally within 24 hours.
Who is the owner of Dr. Mashaal Cosmetics?
Dr. Mashaal Cosmetics is owned by Sajid Zaman.
STILL HAVE QUESTIONS?
We're here to help.
📱 WhatsApp: 03319845095
Dr. Mashaal Cosmetics
Owner: Sajid Zaman
🚚 FREE DELIVERY ACROSS PAKISTAN
💳 FULL PAYMENT VIA EASYPAISA
❤️ RESULT GUARANTEE ON ELIGIBLE PRODUCTS